Returns & Exchanges
At Macfox, we want you to ride with confidence. If you are not completely satisfied with your purchase, you can return or exchange your items within 30 days of delivery in their original condition.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Gear
Securely pack the item in its original packaging, ensuring all manuals, accessories, and components are included to avoid restocking fees.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location for transit back to our warehouse.
Inspection and Refund
Once our technicians inspect the returned product, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing